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Organizer Help Center (v2)
Organizer Help Center (v2)
If you're running an event on our new (v2) system, you'll want to look for answers here.
48 articles in this collection
Written by
Matthew
Rotate leaderboards on Jumbotron/TV
How do I set my leaderboards for best viewing on a large screen?
Written by
Matthew
Updated over a week ago
Set scoring policies differently for each division
How do I set different scoring policies for each division in my competition?
Written by
Matthew
Updated over a week ago
Adjust division registration caps
How can I specify the limit on registrations for a given division?
Written by
Matthew
Updated yesterday
Athletes are unable to register for a published competition
Why can no one register for my published competition?
Written by
Matthew
Updated over a week ago
Creating volunteer divisions
How can I create a division for volunteers or spectators to register for my competition?
Written by
Matthew
Updated over a week ago
Contacting registered athletes
How do I email my athletes?
Written by
Matthew
Updated this week
Finding athlete shirt sizes
Where are my athlete shirt sizes?
Written by
Matthew
Updated this week
Collecting shirt size from athletes
Where do I ask for shirt sizes?
Written by
Matthew
Updated over a week ago
Delete a registered athlete
How do I delete an athlete’s registration?
Written by
Matthew
Updated over a week ago
Change athlete entered scores
How can I change athlete submitted scores?
Written by
Matthew
Updated over a week ago
Change organizer email address
How do I change the email address listed on the competition landing page?
Written by
Matthew
Updated over a week ago
Set competition location
How do I specify the venue name and address for my competition?
Written by
Matthew
Updated over a week ago
Duplicate a competition
How do I copy an existing competition to make a new one?
Written by
Matthew
Updated over a week ago
Set special early registration price
How do I setup "early bird" pricing to encourage early registration for my competition?
Written by
Matthew
Updated over a week ago
Set registration prices
How do I specify the registration fee for each division in my competition?
Written by
Matthew
Updated this week
Allow score entry without organizer login
Do I have to share my login credentials to enable someone else to enter scores during my competition?
Written by
Matthew
Updated this week
Viewing competition metrics
How do I view the metrics for my competition?
Written by
Matthew
Updated this week
Add coupons to a competition
How do I add coupons for athletes to use at registration? How can I use coupons to grow my registrations?
Written by
Matthew
Updated yesterday
Choosing your scoring policies
How do I choose the correct scoring policies for my competition?
Written by
Matthew
Updated this week
Changing the competition name
How do I change the name displayed for my competition?
Written by
Matthew
Updated this week
Competition Setup & Launch
Theming: Customize your competition colors
How do I edit the primary branding colors of my competition pages and leaderboards?
Written by
Matthew
Updated over a week ago
Create a competition
How do I create a competition?
Written by
Matthew
Updated over a week ago
Create an online qualifier
How do I open up my competition for an online qualifier or online athlete score submission?
Written by
Matthew
Updated over a week ago
Creating workouts
How do I create new workouts?
Written by
Matthew
Updated over a week ago
Creating divisions
How do I create new divisions?
Written by
Matthew
Updated over a week ago
Modify existing divisions
How can I change existing divisions in my competition?
Written by
Matthew
Updated over a week ago
Customize my competition landing page
How do I add descriptions, pictures, video, and details to my competition landing page?
Written by
Matthew
Updated over a week ago
Add custom fields to registration form
How do I create custom fields for athletes to fill out at registration?
Written by
Matthew
Updated over a week ago
Import athletes into your competition
How do I import my list of athletes into an existing competition?
Written by
Matthew
Updated over a week ago
Find and copy public link to my competition
Where do I find and how do I copy the public link to my competition homepage?
Written by
Matthew
Updated over a week ago
Connect my competition to an existing Stripe account
How do I collect payments with Stripe if I already have an account?
Written by
Matthew
Updated over a week ago
Connect my competition to a new Stripe account
How do I collect payments with Stripe if I don’t have an account?
Written by
Matthew
Updated over a week ago
Opt-out of Stripe
I do not want to use Stripe. How do I get my funds?
Written by
Matthew
Updated over a week ago
Stripe is unavailable in my country
I don't have access to Stripe. How do I get my funds?
Written by
Matthew
Updated over a week ago
Selling merchandise
How do I sell additional merchandise?
Written by
Matthew
Updated over a week ago
Selling Spectator Tickets
How do I create, manage and sell spectator tickets for my competition?
Written by
Matthew
Updated over a week ago
Competition Management
Sharing scoring links with your staff
How do I share scoring links so that staff can help score my competition?
Written by
Matthew
Updated over a week ago
Setup open/close periods for online score submission
How do I set the online score submission open and close periods for my workouts?
Written by
Matthew
Updated over a week ago
Setup open/close period of registration
How do I set the registration open and close periods for my competitions?
Written by
Matthew
Updated over a week ago
Refund an athlete
How do I process an athlete refund?
Written by
Matthew
Updated over a week ago
Restricting athlete registration updates
How do I keep athletes from making changes to their registration?
Written by
Matthew
Updated over a week ago
Athlete payment declined
What do I do if an athlete’s payment is declined?
Written by
Matthew
Updated over a week ago
Enter scores for athletes
How do I enter scores for athletes in a live competition?
Written by
Matthew
Updated over a week ago
View/Change athlete information
How do I view/change registered athlete information, such as their contact information or leaderboard name?
Written by
Matthew
Updated over a week ago
Change an athlete's division
How do I reassign a registered athlete from one division to another?
Written by
Matthew
Updated over a week ago
Update athlete leaderboard name
How do I change how an athlete's name appears on the competition leaderboard?
Written by
Matthew
Updated over a week ago
Preview and publish leaderboards
How do I preview and publish my competition leaderboards?
Written by
Matthew
Updated over a week ago
Exporting athlete registration information
How do I extract the data collected from registration (athlete names, charges, custom field responses, etc.)?
Written by
Matthew
Updated over a week ago