Organizer Help Center (v2)

Rotate leaderboards on Jumbotron/TV

How do I set my leaderboards for best viewing on a large screen?

Written by Matthew
Updated over a week ago

Set scoring policies differently for each division

How do I set different scoring policies for each division in my competition?

Written by Matthew
Updated over a week ago

Adjust division registration caps

How can I specify the limit on registrations for a given division?

Written by Matthew
Updated yesterday

Athletes are unable to register for a published competition

Why can no one register for my published competition?

Written by Matthew
Updated over a week ago

Creating volunteer divisions

How can I create a division for volunteers or spectators to register for my competition?

Written by Matthew
Updated over a week ago

Contacting registered athletes

How do I email my athletes?

Written by Matthew
Updated this week

Finding athlete shirt sizes

Where are my athlete shirt sizes?

Written by Matthew
Updated this week

Collecting shirt size from athletes

Where do I ask for shirt sizes?

Written by Matthew
Updated over a week ago

Delete a registered athlete

How do I delete an athlete’s registration?

Written by Matthew
Updated over a week ago

Change athlete entered scores

How can I change athlete submitted scores?

Written by Matthew
Updated over a week ago

Change organizer email address

How do I change the email address listed on the competition landing page?

Written by Matthew
Updated over a week ago

Set competition location

How do I specify the venue name and address for my competition?

Written by Matthew
Updated over a week ago

Duplicate a competition

How do I copy an existing competition to make a new one?

Written by Matthew
Updated over a week ago

Set special early registration price

How do I setup "early bird" pricing to encourage early registration for my competition?

Written by Matthew
Updated over a week ago

Set registration prices

How do I specify the registration fee for each division in my competition?

Written by Matthew
Updated this week

Allow score entry without organizer login

Do I have to share my login credentials to enable someone else to enter scores during my competition?

Written by Matthew
Updated this week

Viewing competition metrics

How do I view the metrics for my competition?

Written by Matthew
Updated this week

Add coupons to a competition

How do I add coupons for athletes to use at registration? How can I use coupons to grow my registrations?

Written by Matthew
Updated yesterday

Choosing your scoring policies

How do I choose the correct scoring policies for my competition?

Written by Matthew
Updated this week

Changing the competition name

How do I change the name displayed for my competition?

Written by Matthew
Updated this week

Theming: Customize your competition colors

How do I edit the primary branding colors of my competition pages and leaderboards?

Written by Matthew
Updated over a week ago

Create a competition

How do I create a competition?

Written by Matthew
Updated over a week ago

Create an online qualifier

How do I open up my competition for an online qualifier or online athlete score submission?

Written by Matthew
Updated over a week ago

Creating workouts

How do I create new workouts?

Written by Matthew
Updated over a week ago

Creating divisions

How do I create new divisions?

Written by Matthew
Updated over a week ago

Modify existing divisions

How can I change existing divisions in my competition?

Written by Matthew
Updated over a week ago

Customize my competition landing page

How do I add descriptions, pictures, video, and details to my competition landing page?

Written by Matthew
Updated over a week ago

Add custom fields to registration form

How do I create custom fields for athletes to fill out at registration?

Written by Matthew
Updated over a week ago

Import athletes into your competition

How do I import my list of athletes into an existing competition?

Written by Matthew
Updated over a week ago

Find and copy public link to my competition

Where do I find and how do I copy the public link to my competition homepage?

Written by Matthew
Updated over a week ago

Connect my competition to an existing Stripe account

How do I collect payments with Stripe if I already have an account?

Written by Matthew
Updated over a week ago

Connect my competition to a new Stripe account

How do I collect payments with Stripe if I don’t have an account?

Written by Matthew
Updated over a week ago

Opt-out of Stripe

I do not want to use Stripe. How do I get my funds?

Written by Matthew
Updated over a week ago

Stripe is unavailable in my country

I don't have access to Stripe. How do I get my funds?

Written by Matthew
Updated over a week ago

Selling merchandise

How do I sell additional merchandise?

Written by Matthew
Updated over a week ago

Selling Spectator Tickets

How do I create, manage and sell spectator tickets for my competition?

Written by Matthew
Updated over a week ago

Sharing scoring links with your staff

How do I share scoring links so that staff can help score my competition?

Written by Matthew
Updated over a week ago

Setup open/close periods for online score submission

How do I set the online score submission open and close periods for my workouts?

Written by Matthew
Updated over a week ago

Setup open/close period of registration

How do I set the registration open and close periods for my competitions?

Written by Matthew
Updated over a week ago

Refund an athlete

How do I process an athlete refund?

Written by Matthew
Updated over a week ago

Restricting athlete registration updates

How do I keep athletes from making changes to their registration?

Written by Matthew
Updated over a week ago

Athlete payment declined

What do I do if an athlete’s payment is declined?

Written by Matthew
Updated over a week ago

Enter scores for athletes

How do I enter scores for athletes in a live competition?

Written by Matthew
Updated over a week ago

View/Change athlete information

How do I view/change registered athlete information, such as their contact information or leaderboard name?

Written by Matthew
Updated over a week ago

Change an athlete's division

How do I reassign a registered athlete from one division to another?

Written by Matthew
Updated over a week ago

Update athlete leaderboard name

How do I change how an athlete's name appears on the competition leaderboard?

Written by Matthew
Updated over a week ago

Preview and publish leaderboards

How do I preview and publish my competition leaderboards?

Written by Matthew
Updated over a week ago

Exporting athlete registration information

How do I extract the data collected from registration (athlete names, charges, custom field responses, etc.)?

Written by Matthew
Updated over a week ago